Privacy Policy

1. Introduction

This Privacy Policy explains how Sarah Louise Silk (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website, make a purchase, or interact with our services.

We are committed to respecting your privacy and complying with all relevant data protection regulations, including:

  • EU General Data Protection Regulation (GDPR)

  • The Norwegian Personal Data Act (Personopplysningsloven 2018)

  • UK GDPR for customers based in the United Kingdom

By using our website, you agree to the practices described in this Privacy Policy.

2. Data Controller

The entity responsible for the processing of your personal data is:

Sarah Louise Silks
Located in Norway
Email: sarah@sarahlouisedesigns.com

As the Data Controller, we determine the purpose and means of processing personal data collected through our website and services.

3. Personal Data We Collect

We collect several types of personal data depending on how you interact with our website.

A. Data you provide directly

This includes information you submit when:

  • Placing an order

  • Creating an account

  • Signing up for email or SMS marketing

  • Filling out OptiMonk popups or Klaviyo forms

  • Contacting customer support

The data may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify; never stored by us)

  • Order history

  • Preferences and communication choices

B. Data collected automatically

When you visit our website, we automatically collect certain information through cookies and tracking technologies, such as:

  • IP address

  • Device type and browser information

  • Country/region

  • Time spent on pages

  • Pages viewed and navigation behaviour

  • Shopping activity (add to cart, checkout steps, etc.)

This data is collected through tools such as:

  • Google Analytics

  • Meta Pixel (Facebook/Instagram)

  • Shopify analytics

  • OptiMonk (popups and behaviour tracking)

  • Klaviyo marketing analytics

C. Marketing and communication data

If you choose to subscribe:

  • Email address

  • SMS phone number

  • Engagement metrics (opens, clicks, responses)

  • Interaction history with campaigns