Terms of service
OVERVIEW
Welcome to sarahlouisesilk.com! The terms “we”, “us” and “our” refer to sarahlouisesilk.com. sarahlouisesilk.com operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). sarahlouisesilk.com is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced (these “Terms of Service” or “Terms”) describe the customers rights and responsibilities when he/she use the Services.
By visiting, interacting with or using our Services, the customer agrees to these Terms of Service and our Privacy Policy.
ACCESS AND ACCOUNT
By agreeing to these Terms of Service, the customer represent must be 18 years or older.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. The customer agrees that all the information you provide in our stores is valid and correct, current and complete and that you have all rights necessary to provide this information.
The customer is responsible for maintaining the security of their account credentials and for all account activity. The customer may not transfer, sell, assign, or license their account to any other person.
OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion.
ORDERS
When an order is placed, the customer is making an offer to purchase. sarahlouisesilk.com reserves the right to accept or decline your order with their discretion. To ensure a smooth delivery sarahlouisesilk.com is required to receive and process your payment before your order is accepted. It would be advisable to review your order carefully before submitting, as sarahlouisesilk.com may be unable to accommodate cancellation requests after an order is accepted. In the unlikely event that we cannot accept, make a change to, or cancel an order, you will be notified by e‑mail, billing address, and/or phone number which was provided at checkout.
All purchases are subject to return or exchange solely in accordance with our Refund Policy https://sarahlouisesilk.com/pages/returns-policy.
PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, this will need to be raised and given consideration on a case-by-case basis due to seasonal demands.
The customer represents and warrants that (i) the credit card information you provide is true, correct, and complete, (ii) the customer is duly authorized to use such credit card for the purchase, (iii) charges incurred by the customer will be honored by their credit card company, and (iv) the customer pays charges incurred, at the posted prices, including shipping and handling charges and applicable taxes, if any. Subject to country delivery policies. For any enquires about inccured delivery costs, contact sarah@sarahlouisedesigns.com
SECTION 5 - SHIPPING AND DELIVERY
We cannot accept liability for shipping and delivery delays. All delivery times are estimates only and are guaranteed by the courier. Delays can occur for a variety of reasons in relation to shipping carriers, customs processing, or events outside our control.
INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by sarahlouisesilk.com.
sarahlouisesilk.com’s names, logos, product and service names, designs, and slogans are trademarks of sarahlouisesilk.com or its affiliates or licensors. We cannot allow the use of our trademarks without the prior written permission of sarahlouisesilk.com.
THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
RELATIONSHIP WITH SHOPIFY
sarahlouisesilk.com is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with sarahlouisesilk.com. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and sarahlouisesilk.com, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with sarahlouisesilk.com.
PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here https://sarahlouisesilk.com/pages/privacy-policy, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy https://sarahlouisesilk.com/pages/privacy-policy for more details on how we, Shopify, and our partners use your personal information.
FEEDBACK
We are always open to receiving genuine and honest feedback from our customers to improve our service. The feedback we receive is carefully considered before action is taken and always with customers best interests. In some cases, this requires extra time to ensure the information is correct and valid so that our response can provide an appropriate and measurable response.
ERRORS, INACCURACIES AND OMISSIONS
From time to time, there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is advisable to check from time to time, our website for updates. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes. Thank you for your cooporation.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sarah@sarahlouisedesigns.com.