Terms and conditions

1. TERMS & CONDITIONS — Sarah Louise Silk

1. Introduction

Welcome to Sarah Louise Silk (“we”, “us”, “our”).
These Terms & Conditions govern your use of our website, www.sarahlouisesilk.com, and any purchases made through our online store (“the Site”). By accessing or using the Site, you agree to be bound by these Terms.

 

2. Use of the Website

You agree to use the Site only for lawful purposes and in compliance with these Terms.
You must be at least 18 years old to make purchases.

We reserve the right to update or modify the Site, its content, or these Terms at any time.

3. Products, Orders & Pricing

  • All prices are listed in the currency shown at checkout.

  • We reserve the right to change prices, correct errors, and update product information at any time.

  • A contract is formed only when we confirm your order via email.

  • If an item is unavailable, we may cancel your order and issue a refund.

4. Payment

We accept payment through Shopify’s approved payment gateways.
Your payment information is processed securely and never stored on our servers.

5. Shipping & Delivery

  • We ship to Norway, the UK, and internationally.

  • Delivery times are estimates and may vary.

  • Any customs duties or import taxes are the responsibility of the customer.

6. Returns & Refunds

Please refer to our Returns Policy on the Site.
Eligibility for returns may vary depending on the product and condition.

7. Promotions & Discount Codes

Promotional offers or discount codes are subject to specific terms and may expire without notice.
Codes cannot be combined unless explicitly stated.

8. Intellectual Property

All content, including text, images, designs, and branding, is the property of Sarah Louise Silks.
You may not copy, distribute, or modify any material without written permission.

9. Third-Party Services

We use external providers such as Google Analytics, Meta (Facebook) Pixel, Shopify, Klaviyo, OptiMonk, and others.
These providers may collect data according to their own privacy policies. We are not responsible for their actions.

10. Limitation of Liability

To the fullest extent permitted by law, Sarah Louise Silk shall not be liable for any indirect, consequential, or incidental damages arising from your use of the Site or products purchased.

11. Governing Law

These Terms are governed by Norwegian law, and any disputes shall be handled in Norwegian courts unless otherwise required by consumer protection laws.

🌿 2. PRIVACY POLICY — Sarah Louise Silks

This Privacy Policy explains how Sarah Louise Silk collects, uses, and protects personal data.

We comply with GDPR, Norwegian regulations, and applicable UK data protection laws. (https://gdpr.eu/cookies/)

1. Personal Data We Collect

Information you provide

  • Name

  • Address

  • Email

  • Phone number

  • Order details

  • Marketing preferences

Information automatically collected

Via cookies and tracking (Google, Meta, Shopify, OptiMonk):

  • Device information

  • IP address

  • Browsing behaviour

  • Pages visited

  • Cart activity

Marketing data

From Shopify Email, Klaviyo, and SMS:

  • Email engagement

  • SMS phone numbers

  • Signup form responses

2. How We Use Your Data

We use your data to:

  • Process and deliver orders

  • Provide customer support

  • Send transactional emails

  • Send marketing communications (with consent)

  • Improve our website and advertising

  • Detect fraud and maintain security

3. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Contractual necessity (to fulfil your order)

  • Consent (email/SMS marketing, cookies)

  • Legitimate interest (analytics, improving services)

  • Legal obligation (tax and accounting)

4. Sharing Your Data

We share data only with trusted providers necessary for operations:

Service Providers

  • Shopify (store platform, payment infrastructure)

  • Google Analytics / Google Ads

  • Meta Pixel

  • Klaviyo (email + SMS)

  • OptiMonk (pop-ups and on-site messaging)

  • Shipping carriers

These providers process data under their own privacy policies.

5. Email Marketing

If you opt in, we may send newsletters, offers, and updates via:

  • Shopify Email

  • Klaviyo

You may unsubscribe at any time using the link at the bottom of any email.

6. SMS Marketing

If you opt in to SMS, you consent to receive messages including:

  • Promotions

  • Cart reminders

  • Order updates

You can opt out anytime by replying STOP.

7. Cookies & Tracking

We use cookies for:

  • Site functionality

  • Analytics (Google, Shopify)

  • Advertising (Meta, Google Ads)

  • Pop-ups and conversion optimization (OptiMonk)

You may manage cookie preferences through your browser or via our cookie banner.

8. Data Retention

We retain customer data for as long as necessary for:

  • Legal compliance

  • Order fulfilment

  • Customer support

  • Marketing (until consent is withdrawn)

9. Your Rights (GDPR)

You may request:

  • Access to your data

  • Correction of inaccurate data

  • Deletion (“right to be forgotten”)

  • Restriction of processing

  • Data portability

  • Withdrawal of consent

Email all requests to: sarah@sarahlouisedesigns.com

10. Contact Information

Sarah Louise Silk
Located in Norway
Email: sarah@sarahlouisedesigns.com

🌿 3. COOKIE & TRACKING POLICY — Sarah Louise Silk

What Are Cookies?

Cookies are small files stored on your device to improve your experience, analyse behaviour, and deliver relevant ads.

Types of Cookies We Use

  • Essential cookies (required for checkout and site functionality)

  • Analytics cookies (Google Analytics, Shopify analytics)

  • Advertising cookies (Meta Pixel, Google Ads)

  • Personalisation cookies (OptiMonk popups)

Your Control

You can:

  • Accept or decline cookies via our cookie banner

  • Change browser settings to disable cookies

  • Withdraw consent at any time

Third-Party Tracking

Tools such as Google, Meta, Klaviyo, Shopify, and OptiMonk may use tracking technologies to measure behaviour and ad performance.